Delete Account
Account & Data

Delete your account or data

Applies to the Scene app and kiyascene.com

You can delete your entire Scene account, or request deletion of specific data while keeping your account. Email us from the address on your account and we action every request within 30 days.

Delete account & all data Delete specific data (keep account)

How to request deletion

You can request deletion in two ways:

  • Email: send a request to [email protected] from the email on your account, or include your account email or @handle so we can verify it's you.
  • In the app: open Profile → Settings and use the delete-account option, where available.

What gets deleted

When your deletion request is processed, we deactivate your account and delete the personal data associated with it, including:

  • Your profile details (name, handle, bio, city, interests, photos)
  • Your KYC verification selfie and face-verification metadata
  • Your trust vouches and referral records
  • Your end-to-end encryption public keys
  • Your location data and device/push identifiers

Timing & what may be retained

Deletion is completed within 30 days of a verified request. We may retain a limited amount of data for longer only where required to resolve legal disputes, meet a legal obligation, or complete a safety or fraud audit. Retained data is not used for any other purpose.

Delete only some data

You don't have to delete your whole account. You can edit or remove individual profile details in the app, and you can email [email protected] to request deletion of specific data while keeping your account.

For full details on how we handle your data, see our Privacy Policy.